Juan Pedro Reme and sit in the Internet Café Madrid, a cyber cafe and tapas bar in the Dulzaina 2 in the heart of the capital. In a newspaper reads the 38-year-old economist, that on 27.12.09 the European Services Directive came into force and it should now be very easy to accommodate large bureaucracy without a service in EU countries. A representative to help you with all the authorities. So also in Germany. A good idea of the EU to stimulate the European market. Last summer Reme and Juan were the first time in Germany. The country has found it acceptable. There matured the decision to open in North Rhine-Westphalia, a special agency for Spain Travel.
at Café Madrid computers are integrated into the tables with which you can quickly access the Internet. Why not put the idea into action? It begins the adventurous surfing the net. Juan's friend has lived for two years in Solingen. Not a bad place for a new job. So it is natural to call the urban side. Unfortunately there are no single points of contact for information that will help one in Behördenreally; missing references to other facilities.
Juan tries it on Google. His German language skills are good and he typed the term "Single Contact" field. Nine provinces appear. That's already a success. His wife tells him see've read that Germany is composed of 16 states. Funny. But that's beside the point. NRW is also there. And on we go with the click on "Single Contact NRW". The Google answer will prompt on the screen. 343 000 documents emerge. This can not do anything with Juan and Reme. First is the homepage of the German Association of Cities and Municipalities stands with information on the bill of the NRW state government. The official website www.ea-finder.nrw.de is unfortunately not soon be found. In Bremen, the page is www.wfb-bremen.de/de/wbf-genehmigungsprozesse, Hesse and Bavaria www.eah.hessen.de www.eap.bayern.de Too bad it failed is to agree, at least standardized names in federal Germany. Responsibilities are confusing. Sometimes it is the communities, sometimes the chambers, sometimes the country.
The Land home page within NRW is sobering. Juan will be welcomed by pointing out that there is basic information and sometimes the side with the single contact is available. Click on it, it says the next page, that many in NRW Regions of several counties and cities with the services of an EA to offer together. How can he now see Solingen? Solingen is a city not far from Dusseldorf. On the side while the cooperation areas are available with the contact persons, Solingen but appeared to nowhere. According to the list, there is a single contact in the district of Mettmann. Is also responsible for Solingen? Juan gets it out not. Too bad.
Germany is a large country with a government. Maybe find something there. The Web address of the Federal Government is found quickly, enter the keyword single contact quickly. 87 hits the system reports. From the Service of the EA no trace. Will find one at the Federal Ministry of Economics and Technology - as the Spaniards no longer have guessed - like? - Www.dienstleisten using a special web address, called -easy-gemacht.de to such a description needs to come first.
Conclusion: There is a lack of theoretical information, not in Germany. In Hessen, for example, the workflow is outstanding. The state of Hessen and Berlin are probably best placed. Exemplary is the state portal in Lower Saxony. But why does the writing on the service platform of the State of Hesse to be so small? Only with difficulty can be found right above the "Login" button. If the Amazon button "to Cart" would hide, they would not be the world's largest online bookseller.
order not to discredit a single town, Solihull is an example of many municipalities in Germany. It was not possible to find a local site with instructions. A notable exception, the district Cuxhaven of the ten questions are answered succinctly. Also at the federal and state level, there is a lack of insight. Communication, information design, presentation, landing pages, networking, coordination, scale, are not all that the strengths of German authorities. It should be possible to collect at least single web addresses. To do this, neither the Constitution changed, nor a treaty concluded or a state law to be adopted. We are now living in a time of the attention economy. Only those who are noticeable, is perceived. The topic of communication is the single contact needs improvement. It is still not too late.
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